How Do I know what size to order?
Please refer to our sizing guide that is provided on each product page and measure your pet's neck. If you have further questions and are still unsure, please feel free to reach out to us at email@example.com and we will gladly help you decide on a size that will fit your pet perfectly.
How Long Is Processing?
It is always our goal to process our orders as fast as we can sew. Our current processing time is 7-10 days to handcraft your order. This does not include shipping time. After it has been made, it will get shipped and delivered via the shipping option that you have chosen.
What is your cancelation/ refund policy?
Little Lua Co. is committed to our customers 100% satisfaction. If you are unsatisfied for any reason you may exchange or return your purchase within 30 days of the delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
You may cancel your order up to 24 hours after your purchase for a full refund. Anytime after 24 hours you may cancel your order for shop credit only to be used on a future purchase due to all of our products being made to order. We apologize for any inconvenience!
If you have further questions please refer to our refund policy.
Why doesn't my product look identical to the the one the website?
Majority of our products are handcrafted to order. This ensures that every handmade product is unique and will never look exactly the same. Due to certain patterns and the way some fabrics are cut, some products might have slight differences and differ from the stock photo on the website. If you would like a specific part of the fabric or the pattern to go in a certain direction please feel free to reach out to us and we will see what we can do.
How do I care for my Little Lua products?
Little Lua products are made from high end cotton fabric. We recommend spot cleaning or hand washing them in cold water and letting them air dry. Gently iron if needed.
Are you looking for models/ brand ambassadors?
Currently we would love to add to our Little Lua Model Team! Yay! We are looking for active pet accounts who love to engage with us and their followers, post regularly, and have a love for Little Lua products. If this sounds like you then perfect! We have an Ambassador Program that you may sign up for at:
We can't wait to add you to the Crew!
Can you participate in my Giveaway?
At this time we are interested in making new friends and would love to participate in different giveaways! For more information please contact us at Littleluaco@yahoo.com or reach out to us on our Instagram!